What leads workers to resolve conflict on the job with violence?
And where does coaching fit in—in the aftermath of a violent incident—and, perhaps more importantly, months or years beforehand.
“People need help in knowing what to say—when my co-worker says this to me, or acts in that way—what can I do,” says Peggy Grall, a former psychotherapist who now does conflict coaching from her offices in Ontario, Canada.
“I think we can’t overstate the value of being in a relationship with someone like a coach…where we can have the opportunity to reflect on our own behavior, and our responses to other people’s behavior in the workplace,” said Grall.
“My guess is, a lot of the violence in the workplace that you see started off as frustration.”
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