How's the Weather?

This weather we're having is crazy, isn't it? It seems like the whole world is being caught in tornados, hurricanes and floods of Biblical proportion. Here in Ontario, we've gone from freezing our petudies to flipping burgers on the Bar-B-Q overnight. Like they say, if you don't like the weather, just wait a few minutes.  

The change in weather has brought with it changes in people's attitudes too. People that just a week ago were snarly and half-depressed are now gardening and riding bikes. So, why the sudden transformation? Aren't we all still the same people? Why has the change in our environment spawned such a dramatic uptick in enthusiasm?

There's lots of research to suggest that environments have a huge impact on human behaviour. The green movement is a classic example of these principles; we impact our environments by how we behave, but our environments can impact what we believe, how we feel and ultimately what we do. Researchers found that simply moving chocolate from 'within arms reach' to six feet away decreased consumption by 50% and moving the tasty treat off the premises nearly extinguished the consumption all together. Serving your dinner on a 10-inch plate versus a 12-inch plate - will power aside - will decrease the amount you consume by a whopping 30%!

We know that factors like negativity and family chaos profoundly impact a child's development and today's parents take great care to ensure their little bundles get just the right amount of stimuli and positive reward.

So, how about employees? Could environmental factors affect how a change effort is implemented? Could something as simple as where someone sits, whom they report to, or the proximity of the water cooler effect whether they accept an IT implementation or not?

I think it does, and in a big way. Just last week I was told by a mid manager that, she wasn't going to 'play nice' with the new leadership in her company because she'd been asking for a parking spot closer to the front entrance for two years, and because they 'don't care about my safety', she feels no need to get on board with the new leaders.

I think there are three contextual factors that have a profound impact on how people accept and integrate change in their lives. The first is our physical environment; the people, temperature, mood, ergonomics, culture and colors that surround us, all influence how we feel about our world and our readiness to disrupt it. Something as simple as poor lighting, or a faulty desk chair, can contribute to people tuning out any new ideas coming their way.

Another important influence on our readiness for change is our current circumstance. Our circumstance is made up our age and life stage, status, perceived opportunities, positional longevity, recent events, past change successes and failures and what we stand to loose when things change. The first 90 days of an executive's tenure are the most critical because his circumstances are unique in the honeymoon phase; he and his direct reports will view his demeanor and choices differently, and may allow and forgive in those first 90 days, in ways they won't later on.

The last and most significant of the factors is our personal selves; it's our mental, emotional, psychological, social and spiritual health. Our personal well being impacts how much change we will tolerate; change looks a lot more doable when we're on top of our game, then if we're in the middle of an illness or are just going off on maternity leave. 

Savvy leaders need to be aware of, and capitalize on the factors governing people's readiness for disruption. To ignore these critical contextual factors when attempting to move a population through a transition is just foolish, so don't take chances. We have assessments that will help you determine the Change Readiness of your team or department.

Remember, you can change it...we can help!

Let's Talk About Power

In the past few weeks, unless you've been living in a cave, you've been witness to the single largest turnover of power the modern world has ever seen. Not since the defeat of Hitler have we witnessed dictators humbled in such dramatic ways. Just ask Zine El Abidine, former President of Tunisia, or Hosni Mubarak of Egypt, Ali Abdullah Saieh of Yemen or Muammar Gaddafi of Libya about power. I suspect their answers today might be a far cry from how they would have characterized their power even a few months ago.

Power is an interesting thing. In politics, the workplace and even at home, leaders can hold one of two different kinds of power with their subjects, direct reports or anyone in a lesser position to them. Those in authority can try to exert power over others or they can share power with people. Most of the dictators in North Africa and the Middle East are great examples of men who have maintained power over their people. They rule by fear and their ability to stay in an authoritive position hinges on their military might. Remove their iron grip and the population scatters, looking for another leader.

Companies and teams want powerful leaders, especially during times of intense change. People want a leader with vision, and a demonstrated commitment to that vision, a leader who holds his power because of the respect his people have for not only the position, but also the man. They want a leader with personal power; control over herself and her actions. Most people are looking for a man or women that they can look up to as a role model, someone they can watch demonstrate the values of the organization and not just talk about them.

Most North Americans would chafe against a Middle Eastern style dictator as their country's leader, but there are hundreds of mini-dictators in companies, communities and families all across North America; men and women who behave like tyrants on the job every day. Some of the characteristics of these would-be dictators are:

•A man or women in senior leadership who doesn't know the difference between power and authority. Power is the ability to cause or prevent an action, the ability to make things happen, the discretion to act or not act. Authority is the right to command a situation, commit resources, make decisions, and give directives with an expectation that they be acted upon. It is always accompanied by an equal responsibility for one's actions or failure to act.

•A Manager or Supervisor who doesn't know the difference between discipline and punishment. Discipline is the practice of training first yourself and then others in a particular way of behaving. Punishment is the price or penalty for breaking a rule or agreement made with another party.

•A mother who by-passes her partner when it comes to making important decisions for the children

•A father who lacks insight into his own behaviour and reacts rather than responds to intense situations

What about you? How would your direct reports, or your children, characterize your leadership? Do they see you as a leader who shares power with them, a leader who is adept at discipline and judicious when considering punishment? Do people feel powerful working with you, regardless of your title or position? We are seeing only too clearly what happens to leaders that rule by fear. If you're in a position of authority in your company, church or home...take a moment. Ask yourself, how well am I leading in my role?

How Much is Enough?

Lately I seem to be meeting and spending a fair bit of my time with what Bob Buford (From Success to Significance) would call corporate ‘Half-Timers’; those fortunate executives that have spun a good deal of success in their careers and are asking themselves an important question - How much is enough? How much success, status and money do I need to feel content, to be happy in my life?
Western business operates in a more is better culture and the path to career and monitory abundance is well lit by success gurus, executive coaches and self-help mantras. As a result, in 2010 Canada sported over 163,000 millionaire families with a YOY growth rate of 4.8%. The US boasted nearly 5 million millionaire families with a whopping 15% YOY growth rate. Not impressed yet? A million dollars isn’t what it used to be, eh? Well, last year a record 164 billionaires returned to Forbes' global wealth ranking, with 22 of those being Canadian. Not too shabby!

Westerners are in love with the idea of passion. We want to follow our passion, work at what we’re passionate about. We want to feel that fire; that excitement that comes from full engagement in what we love to do. So when what you love to do has rewarded you handsomely, provided all the creature comforts for you and your family - and maybe you don’t ‘love it’ quite like you used to…then what?

When money is no longer an issue and you’ve topped any career goal you had for yourself, interesting things happen. You begin to wonder… what’s next. Where do I go from here? What do I do now that I’m 40 something, 50ish or 60 plus and I don’t really have to work this hard any more, or maybe not at all?


This life-stage transition may just be the most challenging one of all. Some executives feel shackled by the infamous ‘golden handcuffs’ that tie them to their companies pension and benefit plans. It’s hard to leave when it’s so lucrative to stay. Reminds me of the little refrain:

“If you’re dancing with a gorilla, you can’t stop till the gorilla decides to stop.”

Several of my clients are looking at philanthropy with new eyes; they are becoming more focused on their legacy and less on conventional notions of success. They tell me that they want their lives to matter; they want to give back. Many are taking the bold step towards early retirement from their given professions to turn their attention towards work that pays less but rewards more deeply. Even some mid-career executives are realizing that their need to spend time with their families and maintain their health or experience the arts is stronger than the one to make a Forbes type list. Success exacts a price, and many aren’t willing to pay it any more.

What about you? How much is enough for you? If your life worked out perfectly what would the ‘priceless’ elements of that life be? Name your gorilla.

I coach executives in transition; I’m familiar with the territory and I’m here to help.

Here's The Truth

It happens to me all the time. I'm at an event or a company meeting talking about change when someone pulls me aside and says, "Ok, I know what you're saying, but between you and me...do people ever really change?"

Yes Virginia, change is possible. But, only if you can't live without it. Changing yourself, and that's the only real change in the end, is hard work. Most people never do it. The masses arrive on the planet, look around, decide how to get by and spend the rest of their lives doing just that...getting by. I think it's why we're so enamored with celebrity and achievement. We see what someone else has accomplished and think...I could never do that.

So, here's the truth. Change is possible and transforming yourself, your company or your team is possible. But... and there's always a but.... you can't move forward in life while holding onto everything from the past. Something's gotta go. And sometimes, someone's gotta go.

Here are a few things you can start letting go of before the too much more time goes by:


1. Let go of old beliefs that hold you back:
About who you are or who you were supposed to be
About the way life was supposed to be
About needing to know how before you begin

2. Let go of people who hold you back:
People that are negative and critical of your efforts to change
People that want you to stay the same for their sake, not yours
People who have a world view that is antagonistic to yours (keep those people who see the world differently and challenge your thinking...they're helpful)

3. Let go of your fear of the unknown. The first step you take will make some of the unknown, known.

4. Let go of believing you have to do it all by yourself. We are all in this together, especially when we are changing.

Ready? Now, take your first step! In my experience, first steps are always accompanied by fear. At the beginning, the fear is huge. But every time you take a step, the fear lessens. With every milestone you reach, the fear diminishes and you get stronger.

You've made thousands of decisions that have brought you to where you are right now in your life. Are you satisfied? Or do you want more: something else, something different, or the next level? What do you really want? Forget about being practical and rational for a moment and let yourself say it. Let yourself dream it.

If you want your team, your company or your life to be different by say, 2015, you need to start making bold new decisions today. I coach people to take bold steps. I believe you can change! Call me.

What's Your Role?

If you've been in one of my Leading Change workshops you know that I believe that business change environments dictate the style of leadership you should adopt. Business As Usual is best served by 'Champion' leaders, while Intense Change responds well to a 'Coach approach'. When groups are in Crisis people need a more directive 'Captain' in charge and Business Chaos responds well to the gentle influence of a 'Catalyst' leader.

Traditional leadership models often fall short during intense organizational change. The notion of all the really big decisions being made by the guy or gal at the top, seldom works during business as usual, and research suggests that a clearly articulated 'leader role', shared by people at all levels, seems to work best when the work is intense.

Some interesting ideas about crisis leadership have come from researchers at the US Army Research Institute who wanted to find out which leadership strategies fared best for teams working in "highly dynamic and stressful situations". For ten months they observed the Shock Trauma Center in Baltimore Maryland, a world-renowned urban facility that treats more than 7,000 patients each year with severe, often life-threatening injuries.

The center's trauma teams are made up of three key leadership roles: the top-ranked position, held by the 'Attending' surgeon; the second-ranked 'Fellow' position, followed by the third-ranked 'Admitting' resident, with the players changing from day to day, week to week and month to month. A trauma team's lifetime is short - about 15 to 60 minutes - with individual leaders coming and going while the leadership positions remain rigid, but flexible.

Researchers observed that the team's active leadership role shifted frequently and fluidly among the three individuals. The researchers described what they saw as a, "paradoxical leadership system characterized both by rigid hierarchy and dynamic fluidity." They watched junior members of the triad defer in times of their own uncertainty, and more senior leaders step up, only to step back again when the junior leader could handle the situation. This dance of leadership allowed for minimal errors, shared accountability and critical on-the-spot learning and mentoring.

Could this model work in your company? Could it be that, as companies increasingly rely on interdisciplinary teams, work becomes more dynamic and issues gain complexity, that this decidedly hierarchical yet fluid and flexible model works best? Perhaps this 'tag-team', 'relay-race' approach to leadership is a best practice in the making.

What do you think? I'd love to hear about your leadership roles and how they actually get played out in a crisis.

Back to Work!

As I walked through the woods today, and noticed the trees taking on some color, I felt a bit like the woman in the commercial who see's the first fallen leaf of the season and runs screaming from the sidewalk; you know the one, she just can't cope with the notion that summer is actually coming to an end. Huh...neither can I.

This has been a banner summer for Ontario with temperatures that take you back in time to the beach, or the cottage or wherever you spent your lazy, hazy, crazy days of summer. We've had the kind of weather you drift back to as you're standing in a three-foot high snow bank on a downtown Toronto street in January... scraping your windows.

So, as we collectively buy school supplies, put away our shorts and close up the cottage, and prepare to return our noses to the grindstone of real life, I can't help but wonder how the world of business will fare in this 'not quite a recovery' economic climate. How will business owners and their employees walk the line between being both courageous and cautious? How will teams innovate when their instincts may still be telling them to reign in, be careful and keep scanning the skies for signs of, well anything, that might point the way back to business as usual?

In this atmosphere of ambiguity, there is still one thing I know for sure. I know that as employees listen to the 'Big Plans' or 'New Directions' their leaders roll out for their adoption, they will be deciding whether to throw their lot in with the change; they'll be looking for:

Common Ground: People want to know if their leaders really understand them. They want to feel that you appreciate their challenges; and can relate to their situation.
Authenticity: They want to know if you're real; followers want transparency; the stakes are too high today to be kept in the dark. Feeling manipulated by your leader is intolerable when people are being asked to step up or take one for the team.
Love: Yep, love. If people are going to follow you into an uncertain future they want to know you care about them. Employees aren't as impressed with degrees and 'know how' as much as they are with your genuine interest in them and empathy towards them.

Remember, 'If you don't engage people's heads and hearts, you'll loose their hands.'

Need to review your preparedness for leading the changes that this new season of business will bring? Call us. We have assessment change tools and programs designed to help you be the Change Champion that people want to follow.

Where's Your CEO Going Today?

I hate reality shows...well, maybe hate's a strong word, but the contrived scenarios, the melodramatic participants and artificial cliff - hangers leave me pining for a good PBS program. But there's a new series in town that I think is fascinating.

Have you seen "Undercover Boss" yet? It's the new CBS reality series where a CEO of a major corporation goes incognito, deep into his company to see what his employee's work lives are really like. The maiden show featured Larry O'Donnell, President and CEO of Waste Management. He pulled shifts on the garbage trucks and hung out with local supervisors, all without them knowing who he really is. The end result of his foray into the lives of the 'little people' left him feeling that, things have gotta change around here. After he reveals who he is, he sets about implementing the changes, he sees the need for, and the show ends with the locals grinning from ear to ear.

Watching the interactions between the CEO and their employees, should raise some interesting questions for the senior leaders among us. Do you know what life is like for your front line employees? When was the last time you spent time with them, or invited them to a planning session or gave them an invitation to give you anonymous feedback and critique? To put a fine point on it - how in touch are you with the day-to-day realities of the workers in your company? And, if it's been a while - or maybe never - that you've made a concerted effort to investigate your employee's working challenges, how can you possibly expect to get those same employees to implement the changes you want?

The key factor in an employee's decision as to whether they will cooperate with the company's change agenda is how attached, appreciated, valued, heard and understood they feel by their immediate supervisor, and how much the company is interested in their working realities associated with the changes. Too often, when there's a change announced, management talks only of the benefits to the company and fails to factor in the 'transition' the employees will have to make in order to accommodate the new routines and processes.

Now, maybe your CEO can't / won't consider going 'undercover' and finding out for him/her self what needs to happen...but could you? Would you be willing to do some version of this with your direct reports? Might you spend a day doing the jobs of your front line employee's? I just wonder how it would affect the way you view their participation, or lack of it, in your grand plans.

Here's a challenge for you leaders out there - close your Outlook, walk out of your office, walk down the corridor and/or drive to one of your company's operational sites and spend a day. Talk to the people, not with your 'title' front and center, but with humility and curiosity. It might just surprise you what you see and hear.

If the thought of this leaves you sweating about how you'd handle the questions and feedback you might get, let me help you. Come join me, and an eager group of managers from several industries, on April 27 & 28 for a two- day coaching immersion experience - the Coaching Clinic. Let me show you how to have powerful conversations that will begin the change within the conversation itself. One of the concepts we teach in the Coaching Clinic is - if in doubt...ask. Make a commitment to begin to ask more questions and see what happens!

Learned Anything Lately?

The Toronto Star has declared that the recession is officially over. Really? Whether the financial wizards at the Star are right or not, every new day brings more signs of people and routines returning to their pre-recession normal. As the financial dust is settling, the big question on everyone's mind is, of course, will the buying public adopt a new, more rational, sane approach to lifestyle purchases and debt, or will they resume their forty-year spending spree?

The recession has been tough on millions of people: lost jobs, foreclosed homes and retirement dreams have vanished. It's also been devastating for thousands of companies, and sobering, to say the least, for governments on both sides of the American border and abroad.

The big question is really this - have we learned anything from the events of the recent past? Will individuals, companies and governments change their ways? And, can we collectively learn from our mistakes? Conventional wisdom says, 'those who change best are those who must'. So, do we really need to change our ways, now that many are going back to work, credit is being extended and the fear mongers on CNN has moved on to other 'Breaking News'?

My hope is that we all transform our recessionary experiences into lessons learned. To do that we are going to need to:

Stop/Reflect: What's happened for you and to you in the past few months? Ask yourself, what's clear to me now that was hard to see a year ago? We hold more power than we're generally willing to own up to. How many times has your personal or professional history repeated itself? What part have you played in the creation of, or participation in, the recent economic storm, and what part could you play now to move yourself, your team or community forward?


Claim Your Victories: What's worked for you this past year, in spite of the circumstances? What have you done well? And, who and what helped you get through this mess? If you've weathered the past year and are still standing - then high-fives all-round! And don't - as my uncle used to say- forget to, dance with the ones who brung ya. Give a shout out to all your friends, family and colleagues that have helped you keep your stick on the ice.

Draw Some Lines: Learning from the past means bringing what you know now into your future. For a whole lot of folks, that's going to mean drawing a line in the sand and learning to live within their means and making better buying and business decisions from here on. For companies it may mean watching more carefully for 'moving cheese'. In the now famous fable, "Who Moved My Cheese?", Hem & Haw were caught off guard when their supply of cheese vanished bit by delicious bit. Maybe you were too.

So, right now - write down three things you will stop doing and three you will start doing that can ensure that those 'predictable surprises' are kept to a minimum!

Don't waste a good crisis! Make some decisions about how you want your life and career to be - then call me, and together we'll make sure you don't back over your new line.