Is the Sky Falling?

It's been just a few days since US President George 'W' Bush faced cameras and made an impassioned plea for his government to approve a plan to bail Wall Street out of its current financial crisis. The severity and complexity of the mess appears to be unprecedented, the global economic impact uncertain and the emotional toll mounting as Joe Public tries to make sense of it all.

Affected business leaders across all industries are asking themselves, what do I do with this? How will I make good choices, handle my own anxiety, fear and anger over the losses and, how can I lead my people now?

John Holt said it best, "The true test of character is not how much we know how to do, but how we behave when we don't know what to do".

Leaders are telling me they feel a bit like the King in the famous children's story Chicken Little. That story opens with Henny-Penny just minding her own business when she's suddenly hit on the head. She doesn't see it coming, doesn't know what it was, has never experienced it before and so concludes that the sky was falling. She runs to tell her friends: Ducky Daddles, Cocky Locky, Goosey Poosey and Turkey Lurkey and they decide that the only rational response to such a catastrophe, is to go tell the King. They get side tracked by Foxy Loxy, outsmart him, escape and finally reach the King. When they inform the King the sky is falling, he looks up, sees that indeed it isn't and tells them everything will be ok, and that they should go back to the barn.

In crisis, or perceived crisis, people want a King like Chicken Little had. People want their leader to tell them it's going to be all right - whether the leader knows it will be or not is irrelevant; they want to hear it anyway.

Inherent within every crisis are both Danger & Opportunity. We don't have to look far to be reminded of the dangers, just tune into CNN; they're trotting them out in graphic detail, every hour on the hour. Near the end of every broadcast they tell viewers, in a variety of ways, to - be afraid, be very afraid. Broadcasters remind us that, after all, this could only be the beginning of the fallout - the worse is surely yet to come.

Riveting television, bad leadership.

During times of uncertainty, leaders need to be realistic about outcomes, and empathetic towards people. They need to talk optimistically about what they do know and sparingly about what they don't know.

And, the opportunities - what about them? They're there - they always are. Tucked in behind the clouds of doom are always little streaks of sunlight; rays of hope, voices that are calm and optimistic. Do you hear them? Are you one of them? Can people count on you for a sensible, thoughtful approach? It's tough - but doable - to remain grounded when the ground is shaking.If you need some help to navigate the changes you're in - call me.